As a Senior Customer Success Manager, you will own a portfolio of Almabase’s most strategic and high-value enterprise customers. You will work closely with senior stakeholders on the customer side, drive measurable outcomes, and play a key role in improving our customer success playbooks and processes.
Work Timing Our customer base is mostly situated in the US. Therefore, you are expected to work during US hours: 8am to 5pm EST.
Work Location We expect all team members to work from the Bangalore office. We follow a hybrid work policy, requiring you to work from the office at least 2 days per week, and atleast 3-4 days during onboarding (first 3 months).
Responsibilities
KPIs: onboarding (CSAT and time to first value), account retention, customer health, revenue expansion (influence), product adoption, and building advocates (Retention is a shared accountability with the Account Manager)
Own the complete post-sales customer journey for a portfolio of Almabase’s largest and most complex enterprise customers (Onboarding → Adoption → Retention → Advocacy)




Become a trusted advisor to senior stakeholders (Directors, VPs), helping them achieve measurable alumni engagement and fundraising outcomes. Build and maintain solid relationships with champions and key stakeholders
Drive product adoption and customer outcomes by deeply understanding customer workflows, enabling customers through onboarding, training, and workshops, and solving complex use cases using the Almabase product
Drive a structured engagement cadence, including regular check-ins and strategic business reviews (QBRs) focused on outcomes, ROI, and long-term alignment
Own customer health and retention strategy — proactively identify risks, drive mitigation plans, and partner with the Account Manager to support successful renewals
Identify and strategically position expansion opportunities within your accounts, and partner with the Account Manager to drive these opportunities forward
Act as the primary escalatio

📌 Sr Customer Success Manager (Bengaluru)
🏢 Almabase
📍 Bengaluru