Responsible for driving store performance, operational excellence, and sales growth
across the retail network through process standardization, digital enablement, and
data-driven decision-making
2. Job Profile & Key Deliverables
Retail Operations & Transformation
• Drive retail excellence initiatives to improve store productivity and
operational efficiency
• Monitor store performance through audits, SOP adherence, and defined KPIs
• Standardize processes to ensure consistent execution across all stores
Sales & Revenue Growth
• Drive revenue contribution through CRM, loyalty programs, and alternate
sales channels
• Lead in-store and retail marketing initiatives to improve conversion and sales
performance
• Build and scale alternate sales channels such as Shoppers Stop, Try@home,
Pop-ups
Digital & CRM
• Drive adoption and effective usage of CRM and retail technology platforms
• Identify system gaps and collaborate with tech teams to implement
enhancements
• Leverage data and dashboards for performance tracking and decision-making
• Drive digital platforms like Salesforce, Wooqer, Salesbuddy & drive recent tech
interventions for the team
Planning & Commercials
• Lead sales forecasting, budgeting, and annual business planning
• Plan and execute promotions, seasonal campaigns, and in-store activations
• Track performance against targets and drive corrective actions
People & Capability Development
• Drive frontline productivity through incentive programs and performance
management
Work Experience
The candidate should have prior experience in Retail operations
• Minimum work experience of 5 years+
• Proficiency in analytical skills, and should be comfortable with Excel &
Powerpoint
• Should have the right attitude and be able to navigate and build seamless
working relationships with other teams as this role needs collaboration with
other teams.
• Should be able to think on his / her own and drive initiatives and tasks with
minimum