Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com
Job Title: NOC Senior Engineer
Position: Senior Systems Engineer
Experience: 5 to 7 Yrs
Category: IT Infrastructure
Main location: Bangalore
Position ID: J0626-1375
LI-SY4
Employment Type: Full Time
Qualification: Bachelor’s degree in computer science or related field or higher with minimum 3 years of relevant experience.
Role Overview
The NOC Senior Engineer is a senior, hands on operations role focused on running a mature 24×7 Network Operations Center. This position is responsible for advanced incident management, cross domain technical escalation, proactive monitoring maturity, and ensuring operational stability across network, server, cloud, and database platforms. The role acts as the senior technical authority on shift and ensures disciplined NOC execution and follow the sun continuity.
Advanced NOC Responsibilities
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Act as the L3 technical escalation point and senior authority for P1/P2 incidents.
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Lead real time incident triage, stabilization, and restoration during major outages.
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Execute and enforce incident command practices including ownership, timelines, and escalation control.
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Collaborate with Operations Center (OC) and Incident Managers during Major Incident Management (MIM).
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Ensure accurate, real time updates and com