At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us
As a Tech Process Senior Associate - Payments, you will monitor various payment issues and system, and respond to any issue that arise for monetized Google products
A Tech Process Senior Associate - Payments collaborates closely with operations, engineering, and finance groups in providing prompt assistance to partners for incoming requests and notifications concerning service disruptions and ensuring that the service is up and running as quickly as possible. This will help improve the reliability of the payment system and reduce the number of issues that arise.
Position Responsibilities:
- Monitor and troubleshoot payments partner issues
- Follow documented process flows and playbooks to resolve partner issues
- Utilize debugging tools to determine root cause, triage partner issues autonomously
- Communicate with multiple cross-functional teams in a clear and effective manner
- Act as a point of contact to discuss post-launch issues with partners
- Accurately maintain case management system and record status of work
- Identify when cases require escalation, and engage with higher support tiers to hand off cases
- Document new processes and help validate, maintain and update documentation
- Identify opportunities for process improvements
Minimum qualifications:
- 2 - 4 years of overall experience
- BA/BS degree in a technical discipline or equivalent practical experience
- Basic knowledge of SQL & Javascript, Programming language, preferably JSON
- Working knowledge of Linux operating systems
- Robust analytical, troubleshooting, and problem-solving skills
- Ability to translate highly technical documents into easily understandable support content
- Strong communication, and collaboration skills
- Amenable to w
📌 Tech Process Senior Associate (Hyderabad)
🏢 Google Operations Center
📍 Hyderabad
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