Company Description
Lifelong Online, founded in 2015, is a consumer brand focused on improving everyday living through cutting-edge and reliable products. With a portfolio of over 300 items, the company is present in 10 million households across India and delivers to more than 10,000 pin codes. Lifelong Online operates across two main verticals: Sports, Fitness, and Personal Grooming, and Home Solutions, which includes kitchen and home essentials, home improvement tools, electronics, and baby care. The company is dedicated to making life simpler, smarter, and more enjoyable with products crafted for users and proudly made for India. Team members join a fast-growing, impact-oriented environment that serves diverse customers nationwide.

Role Description
The Customer Experience Executive is a full-time on-site role based in Gurugram. This role involves managing customer interactions across channels, resolving queries, and handling complaints in a timely and empathetic manner. The executive will monitor key customer experience metrics, analyze customer feedback,



and collaborate with internal teams to drive service improvements. Daily responsibilities include maintaining accurate records of interactions, following up on open issues, and ensuring a consistent and positive experience throughout the customer lifecycle. The role also includes supporting process documentation, suggesting enhancements to customer journeys, and participating in initiatives that strengthen brand loyalty.

Qualifications
- Strong customer-facing abilities, including Customer Service, Customer Support, and a focus on Customer Satisfaction.
- Excellent Communication skills, both verbal and written, with the ability to handle diverse customer profiles professionally.
- Solid Analytical Skills to interpret feedback, identify patterns, and recommend improvements in customer experience processes.
- Ability to work collaboratively with cross-functional teams, manage multiple tasks, and prioritize in a fa

📌 Customer Experience Executive (Gurugram)
🏢 Lifelong Online
📍 Gurugram