Role description
The is a role within the network organisation of the Global Shared Service Center (GSSC) covering the DDI area and possesses a senior knowledge.

Description
The role is operating the DNS-DHCP-IPAM (DDI) and NTP based services, developing future designs and facilitate service management. Functions that are managed include integration, service quality, keeping SLAs, service process improvements and communication with both Divisions and internal resources.

Other aspects of the role include identifying customers and key stakeholders needs and requirements, take part of designing and validating concepts, managing service stakeholder collaborations and relationships, partnering with technology teams to analyze and write necessary documentation, and ensuring SLA delivery.

The Senior Network Engineer is part of a global team handling Infrastructure services within WiFi, LAN, WAN, Remote Access, DDI (DNS, DHCP, IP), Firewall, Load balancer, URL & proxy handling and monitoring.

Responsibilities and challenges:

This role is to be a part of the IP Services team functions,



keeping SLAs and operational delivery of significant business outcomes. be a part of Services Catalog development and managing service features and technologies that improve customer experience and operational efficiencies.
Other key responsibilities in your team include:
- Effective simultaneous oversight and management of multiple projects/tasks
- Authoring, reviewing, and editing service requirements for development teams
- Presenting technical aspects of the product to customers/stakeholders in regular forums
- Participate and maintain the service roadmap
- Go through and align together with the SDM and teams specific designs to ensure Divisions requirements can be met with proposals
- Collecting feedback and requirements from customers and stakeholders
- Identifying opportunities for service improvements.
- Participating in evaluation efforts on current vendor products along with the dev

📌 Senior Network Engineer (Chennai)
🏢 Assa Abloy
📍 Chennai