Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a current industry, join our team as we help shape a brighter way forward.
KEY TASK AND RESPONSIBILITIES:
Role responsibilities are varied; they include but are not limited to the following-
· Provide Call logging services in accordance with the service guidelines.
· Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints.
· Use the automation tool to generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers
· Assign and Dispatch - Assign specific service provider based on the nature of request / complain.
· Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times
· Occupier feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure
· Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis
· Ensure compliance of client regulations
· Support Facilities Management activities as required
· Contribute to the Monthly Management Report by providing timely and accurate data
· Support in managing all Health and Safety related requirements.
· Perform other duties as required by Client
· Work closely with Invoicing SPOC in relation to providing supporting documents
📌 Helpdesk Executive (Gurugram)
🏢 JLL
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.