Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Responsibilities
Direct Responsibilities
• Monitoring and supporting the day to day activities
• Adherence to documented procedural standards.
• Fully responsible for key activities within the agreed SLA and ITIL process.
• Escalate issues, which cannot be resolved, in a timely manner.
• Have a solid Customer Focus in order to provide a professional support service to both internal and external cliental.
• Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts.
• Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.
• Resolve user queries
Contributing Responsibilities
• To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk.
• Coordinates with infrastructure teams to create / upgrade / decommission specific environments
• Maintain Knowledge base and share experienc
📌 Support analyst- Oracle, PLSQL, Unix (Chennai)
🏢 CGI
📍 Chennai
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