Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
About the Team
The Identity and Productivity Technical Support team is responsible for ensuring smooth and secure access transitions across Wise. We handle all aspects of managing access rights and are dedicated to providing seamless support to end-users; from onboarding recent joiners to resolving application access issues. We work globally across Brazil, Estonia, and Singapore, collaborating closely with Engineering and other UT teams.
Job Description
Job Purpose
As a UT Technician L2 on the team, you will be a self-directed,
established team member who delivers reliably across both tickets and projects, from regional to global scope. You are expected to take ownership of medium-sized initiatives, and have an impact on UT by helping deliver UT-wide projects. You will also play a key role in training and mentoring other technicians, maintaining documentation standards, and driving process improvements across our identity and access management domain.
Key Responsibilities:
Access Management & Complex Issue Resolution
- Handle support tickets in our Jira queue, including access requests, manual provisioning, and access troubleshooting, with the ability to independently resolve complex and non-routine issues
- Act as the go-to resource for IAM issue resolution across platforms such as Okta, SailPoint, Google Workspace, and other integrated services, including investigating root causes and implementing workarounds for niche or undocumented issues
- Tackle "