The Service Readiness Engineer is responsible for ensuring new customers and new services are ready for operational life by acting as a key stakeholder in the Onboarding process to represent the needs of the Operational teams. Working on joint and individual projects, responsibilities include ensuring systems are configured and updated, training and resource requirements are identified and communicated, risks are identified and mitigated and in life processes are developed and delivered to the operational teams. Also, responsible for early life support and ongoing continual improvement to readiness and operational processes as well as being an active participant in Project “lessons learned” sessions.
Job Summary
- The Service Readiness Engineer is responsible for ensuring current customers and new services are ready for operational life by acting as a key stakeholder in the Onboarding process to represent the needs of the Operational teams. Working on joint and individual projects,
responsibilities include ensuring systems are configured and updated, training and resource requirements are identified and communicated, risks are identified and mitigated and in life processes are developed and delivered to the operational teams. Also, responsible for early life support and ongoing continual improvement to readiness and operational processes as well as being an active participant in Project “lessons learned” sessions.
Essential Duties And Responsibilities
- Main point of contact for assigned projects
- Scope includes new services, new customers and decommission of existing services/customers
- Validation of design proposal
- Working with customer representatives to fully understand Business Requirements
- Process design and Continual Service Improvement
- Identifying training and resource requirements
- Contribute to global, scalable Process and procedures
- Develop test and certification plans for new services an
📌 Service Readiness Engineer (Gurugram)
🏢 AVI-SPL India
📍 Gurugram
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