About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.
Impact In This Role:

As an Associate Sales Support Specialist, you will play a key role in supporting our U.S. sales team with administrative tasks, CRM management, order processing, and internal coordination. You will also interact directly with customers via email, chat, or phone to assist with inquiries, provide updates, or resolve minor issues.

Work Hours: 8:30 PM – 4:30 AM IST, Monday through Friday (aligned with US Central business hours)
This role follow a hybrid work schedule - 3 nights in office, 2 nights remote
Key Responsibilities:

Sales Support:




- Maintain and update CRM systems (e.g., Salesforce, Odoo) with accurate sales data
- Prepare and process sales quotes, invoices, purchase orders, and contracts
- Coordinate with internal teams (logistics, finance, operations) to support the sales cycle
- Track order statuses, follow up on pending documentation, and support reporting needs
- Manage sales documentation and ensure compliance with internal processes

Customer Engagement:
- Respond to customer inquiries via email, chat, or phone in a timely and professional manner
- Assist customers with basic product information, order updates, and support requests
- Escalate complex issues to relevant team members while maintaining explicit communication
Build rapport with customers and represent the company with professionalism and warmth
Qualifications:

Required:
- Bachelor's degree in Mechanical Engineering
- 1-2 years of experience in a sales support or c

📌 Associate Sales Support Specialist (Bengaluru)
🏢 Fictiv
📍 Bengaluru