We are seeking a proactive and customer-focused Client Support Executive to join our team. The role involves communicating with clients in Australia and New Zealand through phone calls, emails, and chat, ensuring a high level of customer service and timely follow-ups.
Key Responsibilities
- Handle inbound and outbound calls with Australia and Current Zealand clients.
- Respond to customer queries via phone, email, and chat in a professional and timely manner.
- Follow up with clients for pending documents, information, and appointments.
- Coordinate with internal teams to ensure smooth resolution of client requests.
- Maintain accurate records of customer interactions in the CRM or company systems.
- Escalate complex issues to the concerned department when required.
- Build and maintain strong client relationships by delivering excellent customer service.
Preferred candidate profile
Shift Timings
Candidates should be comfortable working in either of the following shifts:
- 4:00 AM 1:00 PM
- 7:30 AM – 4:30 PM
- Graduate in any discipline.
- 2–4 years of experience in customer support, client servicing, international process, or BPO.
- Excellent verbal and written English communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficiency in MS Office and basic computer applications.
- Experience using AI tools/software (such as ChatGPT, Copilot, or Gemini) and Shopify will be an added advantage.
- Experience handling international clients (Australia/New Zealand) will be preferred.
Benefits:
- Flexible schedule
Work Location: Hybrid remote in Noida Sector 16, Noida, Uttar Pradesh
📌 Client Support Executive (Noida)
🏢 Box of India
📍 Noida
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