About The Company
Teleperformance (TP) is a global leader in providing exceptional customer experience management solutions across various industries. With a strong presence in multiple countries, TP is renowned for its innovative approach, dedicated workforce, and commitment to delivering high-quality service. The company specializes in customer care, technical support, and other business process outsourcing (BPO) services, helping organizations enhance their customer engagement and satisfaction. TP’s culture emphasizes continuous learning, diversity, and inclusion, making it an ideal workplace for professionals seeking growth and development in the BPO industry.

About The Role
We are urgently hiring for the position of Customer Service Representative (CSR) for the chat process at our Malad, Mumbai location. This full-time role offers an excellent opportunity for candidates with prior customer service experience to join a reputable organization. The position involves managing customer queries via chat, providing accurate information, troubleshooting issues,



and ensuring a seamless customer experience. Working in a agile environment, you will be an essential part of our team, contributing to the company’s goal of maintaining high customer satisfaction scores. The role requires rotational shifts, including nights and weekends, to ensure 24/7 support for our clients. Candidates will be expected to adhere to company policies, process guidelines, and data privacy standards while delivering exceptional service.

Qualifications
The ideal candidate must possess a graduate degree from a recognized university. Prior experience in customer service or BPO operations is mandatory, with preference given to those with experience in banking or financial processes. Excellent written English communication skills and a high typing speed are essential for success in this role. Candidates must demonstrate strong problem-solving abilities, multitasking skills, and the flexibility to

📌 Customer Service Representative (India)
🏢 BestJobTool
📍 India