- Extensive ServiceNow Testing experience across ITSM, ITOM, and HRSD, including complex workflows, integrations, and custom applications.
- Hands-on expertise in designing robust ATF suites for regression, smoke, and integration testing, with a focus on maintainability and scalability.
- Proven track record in large-scale ServiceNow implementations, migrations, or upgrades (e.g., testing during version upgrades, patching, and module rollouts).
- Familiarity with ITOM components such as Discovery, Service Mapping, Event Management, and their testing considerations (data quality, integrations, and performance).
- Exposure to test management tools (e.g., Jira, Azure DevOps, or similar) for managing test cases, execution, and defect tracking in ServiceNow projects.
- Design and execute ServiceNow test strategies across ITSM, ITOM, HRSD and other modules, covering functional, regression, integration, and end-to-end scenarios.
- Develop detailed test plans, test cases, and test data based on business requirements, user stories,



and technical specifications for ServiceNow implementations and enhancements.
- Perform hands-on ServiceNow Testing for configurations, customizations, workflows, catalog items, integrations, and UI policies to ensure quality and compliance with requirements.
- Utilize Automated Test Framework (ATF) to design, build, execute, and maintain automated test suites, improving coverage and reducing manual effort.
- Collaborate with cross-functional teams including developers, business analysts, process owners, and project managers to clarify requirements, identify gaps, and validate solutions.
- Analyze test results and defects, perform root cause analysis, and work with development teams to ensure timely resolution and revalidation of fixes.
- Ensure test traceability from requirements to test cases and defects, maintaining transparent documentation and test evidence in appropriate tools and repositories.
- Support release and deployment activities by perfor

📌 ServiceNow Testing (Bengaluru East)
🏢 Infosys
📍 Bengaluru East