Overview
TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.

Job Title: HR Assistant II
Location: Hyderabad

Job Type: Contract

Duration: 8 Months

Work Type: Onsite
Job Description
The Top Key Resposibilities:
- Working knowledge in Real Time monitoring in Call Center setting (SL, Volume Offered/Incoming/Handled vs. STF/Commit, Outsourcing %, age and size of email backlogs, missed contacts, calls in queue, wait time.) and excel templates.
- Able to write root case analysis of any service failure.
- Intraday Reporting (including call outs).




- Manage AUX states / non-adherence and escalate to the corresponding Planning & Vendor teams.

Mandatory Requirements
- 1+ years of customer service experience
- 1+ years of Microsoft Office products and applications experience
- Mandatory exp in excel

Preferred Skills
- Working knowledge in the client's Connect.
- 1+ years of customer service experience
- 1+ years of Workforce Management (Real Time Monitoring) experience in Call Center environment.
- 1+ years of Microsoft Office products and applications experience

Education Or Certification
- Bachelor's degree with good academic record.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

📌 HR Assistant II (Hyderabad)
🏢 Tekwissen India
📍 Hyderabad