Job Description – Customer Support Executive

Company: Mahalaxmi Enterprises

Designation: Customer Support Executive

The Customer Support Executive is responsible for managing customer interactions across multiple channels, resolving queries and complaints efficiently, and ensuring a seamless customer experience aligned with company service standards.

Key Responsibilities1. Customer Handling & Communication
- Handle customer queries via calls, emails, chat, and WhatsApp
- Provide accurate information related to products, pricing, orders, delivery, and policies
- Maintain a qualified, polite, and customer-centric approach at all times

2. Query Resolution & Complaint Management
- Resolve customer complaints related to order issues, delivery delays, returns, exchanges, and refunds
- Ensure timely and effective resolution within defined TAT
- Escalate complex cases to the concerned department or reporting manager

3. Order Management & Tracking
- Assist customers with order placement, modification, and cancellation




- Track orders and proactively update customers regarding delivery status
- Coordinate with warehouse and logistics teams for order-related issues

4. CRM & Documentation
- Record all customer interactions in the CRM system accurately
- Maintain proper documentation of issues, resolutions, and follow-ups
- Ensure adherence to internal processes and service guidelines

5. Customer Experience & Satisfaction
- Ensure high levels of customer satisfaction (CSAT)
- Handle escalations with ownership and professionalism
- Build positive customer relationships and enhance brand experience

6. Coordination & Follow-ups
- Work closely with internal teams such as Warehouse, Dispatch, and Sales
- Take ownership of assigned cases until closure
- Ensure timely follow-ups and resolution of pending cases

Pay: ₹9,786.99 - ₹13,000.00 per month

Benefits:
- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Care Executive (Jagatpura)
🏢 Mahalaxmi Enterprises
📍 Jagatpura