We are seeking a candidate who has 7-9 years of hands-on design, development, and deployment experience with the ServiceNow platform. You should also have ServiceNow administration experience
Responsibilities
- Configuration/Customization of the ServiceNow platform, including creating workflows.
- Lead the conceptualization, design, development, implementation, and maintenance of recent and existing features for the existing portfolio of applications for a business area.
- Design, code, configure, unit test, maintain, and document software deliverables using agreed-upon standards and tools.
- Build service requests from customer requirements including requests, request items and tasks using workflows (manage data flows from the customer to the support teams providing the service).
- Use scripting tools and ServiceNow functionality to automate rote tasks fulfillment in ServiceNow.
- Perform integrations and process automation using Service Now Orchestration.
- Load, manipulate and maintain data between ServiceNow and other systems.
- Perform system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.
- Collaborate with team members and business users to clarify requirements and confirm design/implementation.
- Follow set coding best practices and standards.
- Foster a collaborative and team-oriented environment.
- Adhere to the system development life cycle (SDLC) processes.
- Test and debug team solutions.
- Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to team.
- Document processes/solutions/fixes in Knowledge Base.
- Maintain a regular and predictable work schedule.
- Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
- Perform other duties as necessary.