General Manager Customer Service (Cuttack)

General Manager Customer Service (Cuttack)

13 Aug
|
JMG AUTOMOBILES
|
Cuttack

13 Aug

JMG AUTOMOBILES

Cuttack

**? We'
re Hiring — General Manager (Service) | JMG Group | Cuttack, Odisha**

JMG Group — one of Odisha's leading multi-brand automobile dealership groups (Hero MotoCorp & Ather Energy) — is looking for an experienced **General Manager – Service** to lead our workshop operations across Bhubneswar , Cuttack , Kendrapada amd more

If you have a solid background in automobile after-sales and service operations, and you're ready to take multi-location ownership of a high-volume workshop network, this role is for you.

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**? Loc
ation:** Cuttack, Odisha

**? Com
pany:** JMG Group (Hero MotoCorp / Ather Energy Dealerships)

**? Exp
erience:** 8–15 Years in Automobile Service / After-Sales

**? Edu
cation:** Diploma / B.Tech (Automobile / Mechanical) preferred; MBA a plus

**? Emp
loyment Type:** Full-Time, On-site

**? Sco
pe:** Will be responsible for **5–7 workshops** across our network

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**What You'll Own:**


Complete P&L; responsibility across **5–7 workshops** in the network


Workshop operations, manpower planning,



and technician productivity at each location


Customer satisfaction (TNPS/CSI) and service quality standards across all workshops


Spare parts inventory management and control across multiple sites


OEM (Hero MotoCorp / Ather) compliance, audits, and warranty claims


Revenue growth through Value Added Services (AMC, PPF, Care Plans, Insurance)


Team leadership — Service Managers, Advisors, Technicians, Workshop In-Charges across all locations


Driving service retention, repeat visits, and workshop efficiency (VOR, TAT) network-wide


Standardising processes and SOPs across all workshops for consistent quality

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**Wha

t W

e

're Looking For:**

?
Proven experience as GM Service / Regional Service Manager handling **multiple workshops** in an automobile dealership (2W/4W)

?
Strong understanding of OEM service standards and multi-location dealership operations

?
Track record

📌 General Manager Customer Service (Cuttack)
🏢 JMG AUTOMOBILES
📍 Cuttack

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