Typical responsibilities include:
- Supervising front desk staff and scheduling shifts.
- Assisting with guest check-in and check-out.
- Handling guest complaints and resolving service issues.
- Training and mentoring front office employees.
- Monitoring room availability, reservations, and occupancy.
- Ensuring compliance with hotel policies and service standards.
- Coordinating with housekeeping, maintenance, and other departments.
- Preparing operational reports and assisting with budgeting.