Company: LocationSquare Ltd
Location: Remote (India)
Experience: 3 -5 years
Working Days: Monday to Friday
Working Hours (UK Business Hours):
- Preferred: 1:30 PM 10:30 PM IST
- Alternative: 2:00 PM 11:00 PM IST

We are looking for a proactive, detail-oriented, and customer-focused Operations Coordinator with 3 - 5 years of relevant experience to join our growing remote team. This role is ideal for someone who enjoys coordinating operations, managing customer interactions, and working in a rapid-paced environment.

Key Responsibilities

Customer Support
- Handle incoming customer calls professionally.
- Respond promptly to customer enquiries via email and WhatsApp.
- Follow up on quotations and customer requests.
- Schedule appointments and coordinate service visits.
- Keep customers informed about job progress and completion.

Operations Coordination
- Create, assign, and manage jobs using Zoho CRM.
- Coordinate work with contractors and service vendors.
- Track job progress and ensure timely completion.
- Follow up with vendors for updates and resolve delays.




- Ensure a high level of customer satisfaction throughout the service process.

CRM & Administrative Support
- Maintain accurate and up-to-date CRM records.
- Update job statuses, upload documents, photos, and supporting information.
- Generate reports and dashboards as required.
- Organize and maintain records within Zoho WorkDrive.

Vendor Management
- Coordinate with cleaners, handymen, plumbers, electricians, and other service providers.
- Obtain quotations and schedule vendor assignments.
- Verify attendance and job completion.
- Escalate operational issues to management when necessary.

Quality & Customer Experience
- Request customer reviews after job completion.
- Track customer feedback and satisfaction.
- Support continuous service quality improvement initiatives.

Required Skills & Qualifications

Essential
- 3 -5 years of experience in operations coordination, customer support, property management,

📌 Operations Coordinator Remote India (Hyderabad)
🏢 Locationsquare
📍 Hyderabad