Riverwood is a fast-growing real estate developer with active projects in Kharkhoda, Mohali, and Rohtak and expansion underway into Panipat and Sonipat. As we scale our footprint across NCR and beyond, we're building a leadership team to match that ambition, and we're looking for a Client Relationship Manager to own the post-sales customer journey.
About the Role
This role owns everything that happens after a sale is booked — from allotment to final possession. You'll be the primary point of contact for buyers through agreements, payments, home loans, and handover, ensuring a smooth and transparent experience at every step.
Key Responsibilities
- Issue allotment letters and Builder Buyer Agreements (BBAs)
- Manage end-to-end customer records and workflows on our ERP system
- Process and follow up on home loan documentation and disbursements
- Drive timely payment collections and resolve billing queries
- Prepare and issue possession documents
- Coordinate with sales, finance, and legal teams to ensure a seamless customer experience
What We're Looking For
- Prior experience in a real estate CRM / post-sales role is strongly preferred
- Working knowledge of home loan processes and payment collection cycles is a solid plus
- Familiarity with real estate ERP systems
- Strong communication and relationship-management skills
- Ability to manage documentation accurately and follow up proactively
Why Riverwood
Join us at a pivotal growth stage — with projects expanding across Kharkhoda, Mohali, Rohtak, Panipat, and Sonipat, this is a chance to build processes and grow into a larger role as we scale.