We're building a remote VIP Support team for a Japan-based fintech

platform and we're looking for people we can grow from the ground up

— not just workers, but the kind of people who take genuine pride in

doing things right.

This is not a call center role. You'll be managing real relationships

with high-value clients and holding yourself to a high standard on

every single interaction. Our clients are VIPs — quality is the only

standard. We train every associate to think critically and work out

the correct response on their own, using AI as a support tool rather

than a substitute for judgment. Once you've proven you can

consistently get it right, you'll be trusted to move quick — real

speed is earned through skill, not shortcuts.

We're a startup, but we operate with intention. The culture here

draws from Yoroshiku Onegaishimasu (??????????) energy —

mutual trust, shared accountability, and a genuine respect for doing

things well. If that resonates with you, keep reading.

Responsibilities
- Handle inbound client inquiries via messaging platforms with





care and thoroughness
- Use our AI-assisted drafting tool to sharpen your own

well-considered responses for supervisor review — the tool

supports your judgment, it doesn't replace it
- Keep thorough, accurate track of each client's concerns and

history — nothing gets forgotten, nothing falls through the cracks
- Escalate immediately to your Lead when handling an irate or

escalating client — do not attempt to resolve it alone
- Maintain detailed and accurate client interaction logs
- Follow team rules, protocols, and procedures diligently —

structure exists for a reason and will be respected

We believe every client interaction is Ichigo Ichie (????) — a

once-in-a-lifetime encounter that deserves your full presence and

care. If this phrase speaks to you and you've read this far, include

Ichigo Ichie (????) in your application message. Don't explain

it — just include it.

What We're Looking For
- Ea

📌 VIP Client Support Associate (Raipur)
🏢 OnlineJobs.PH
📍 Raipur