Hi

,Dear Candidate,

Thanks for Applying with TCS for L2 GCP Support
Location: Chennai, INDORE
Experience : 3 to 10yrs

jd:
- Take daily operational ownership of the enterprise monitoring and observability toolset end-to-end.
- Perform agent installation, uninstallation, and upgradation across physical, virtual, and cloud environments.
- Validate data collection accuracy and completeness for all integrated infrastructure components.
- Configure and maintain alert policy setups, including specific conditions, agile thresholds, and muting rules.
- Establish and maintain integrations between monitoring platforms and the ITSM platform (ServiceNow) using Webhooks and APIs.
- Ensure platform adherence to compliance, policy, risk, and operational governance standards.
- Own reporting automation, custom dashboards (e.g., Grafana), inventory updates, and audit readiness for the tools tower.
- Maintain documentation, runbooks,



and Standard Operating Procedures (SOPs), and assist in audits.
- Administer, configure, and manage enterprise observability platforms, primarily Datadog and Splunk.
- Support and maintain legacy "AS-IS" monitoring solutions (e.g., SolarWinds, AppDynamics, Zabbix) during transition and steady-state.
- Create, manage, and optimize unified dashboards and report metrics using Grafana.
- Configure Major Incident Management (MIM) alert routing and notifications via PagerDuty.
- Enterprise Discovery & CMDB
- AIOps & Backend Automation
- Tool Configuration & Upgrades
- ITIL Processes
- Automation & Scripting
- Security & Compliance

if you are intrested in this postion kindly share your cv to this mail id [email protected]

📌 GCPSupport Engineer (Chennai)
🏢 Tata Consultancy Services
📍 Chennai