Role Overview : As a Cluster Manager Operations at Pronto, you will be responsible for managing end-to-end operations across multiple hubs within a cluster. This includes driving supply performance, ensuring service quality, managing field teams, and delivering strong operational outcomes. This role requires a hands-on leader who can manage ground operations, optimize processes, and ensure seamless service delivery while maintaining high standards of partner and customer experience.
What You will Drive:
- Own day-to-day operations across multiple hubs within the assigned cluster
- Ensure optimal supply availability and manage demand-supply alignment
- Drive partner (Field workforce) performance, productivity, and utilization
- Manage hub teams including Hub Manager, Hub In-charge.
- Monitor key operational metrics such as fill rate, cancellations, SLA adherence, and service quality.
- Ensure smooth onboarding, training, and deployment of new partners
- Identify and resolve operational bottlenecks at the hub and cluster level
- Maintain discipline, attendance,
and compliance across field workforce
- Drive continuous improvement in processes, customer experience, and partner satisfaction
- Coordinate with central teams (Supply, Training, QA, HR) for seamless execution
What Were Looking For:
- 5-8 years of experience in operations, field operations, or workforce-heavy environments
- Strong experience in managing blue-collar workforce / field teams
- Proven ability to handle multi-hub or cluster-level operations
- Strong problem-solving and execution mindset
- Positive understanding of demand-supply management and workforce planning
- Ability to work in fast-paced, high-growth environments
- Strong team management and stakeholder coordination skills Good to Have
- Experience in hyperlocal services / logistics / facility management / gig platforms
- Exposure to hub operations or last-mile operations
- Familiarity with operational dashboards and metrics tracking
📌 Cluster Manager Operations (India)
🏢 Pronto
📍 India