Fieno – Italian Fine Dining (Churchgate Hospitality)
Role Overview
The Assistant Restaurant Manager (ARM) will be responsible for
driving guest experience, service excellence, and floor leadership
at Fieno.
This role requires a
wine-forward hospitality qualified
with
formal WSET certification
, strong service fundamentals, and the ability to elevate dining into a
curated, narrative-led Italian experience inspired by Campania
.
Key Responsibilities
1. Guest Experience & Floor Leadership
- Lead service on the floor to deliver
warm, anticipatory, and personalized dining experiences
- Ensure each table receives
story-driven service
aligned with Fieno’s philosophy (craft, provenance, nostalgia)
- Handle VIP guests, reservations, and special occasions with finesse
- Proactively manage guest feedback, recovery, and relationship building
2. Wine & Beverage Excellence (Core Requirement)
- Curate and drive
wine service rituals
(presentation, decanting, pairing storytelling)
- Recommend wine pairings aligned with menu philosophy (Campania-led, Italian regional authenticity)
- Train team on:
- Basic wine knowledge
- Glassware & service standards
- Pairing logic with menu dishes
- Work closely with management on:
- Wine list updates
- Menu pairings
- Seasonal beverage programs
3. Team Management & Training
- Supervise and mentor Guest Service Executives and Captains
- Conduct
daily briefings focused on menu storytelling + wine pairing
- Build a team culture of:
- Discipline + warmth
- Attention to detail
- Passion for hospitality
- Support recruitment, onboarding, and performance management
4. Operations & Service Standards
- Ensure immaculate
floor readiness at all times
(mise en place, ambiance, cleanliness)
- Maintain SOPs for:
- Service sequence
- Wine service protocols
- POS & billing accuracy
- Coordinate with kitchen for:
- Smooth service flow
- Course pacing
- M