- The ServiceNow Now Assist Specialist enables AI‑powered automation across the ServiceNow platform by configuring and optimizing generative‑AI features such as summarization, content generation, conversational intelligence, and AI-driven workflow automation.
- Now Assist uses ServiceNow’s domain‑specific LLMs and integrations like Azure OpenAI to enhance ITSM and Creator workflows.

Key Responsibilities:

1. Configure Now Assist skills such as incident/chat summarization and resolution note generation.
2. Implement AI‑driven automation across ITSM and Creator using out‑of‑the‑box and custom skills.
3. Build and optimize multi‑skill AI Agents for end‑to‑end automation workflows.
4.



Enable conversational self‑service using Virtual Agent and NLU.
5. Collaborate with stakeholders to translate business requirements into AI‑enabled solutions.

Required Skills:
- Experience with ServiceNow modules (ITSM, Integration,flow designer, catalog items etc).
- Hands‑on knowledge of Now Assist features: summarization, content creation, sentiment analysis, conversational AI.
- Familiarity with AI Agents and text‑to‑flow/code automation.
- Strong business analysis and workflow‑design skills.
- Solid Knowlegde of ITOM

📌 ServiceNow ITOM Walk In Drive (Noida)
🏢 Tata Consultancy Services
📍 Noida