Office / Sales Administrator roles and responsibilities

An Office / Sales Administrator typically supports both general office operations and the sales team by handling coordination, documentation, and customer communication.

Core office responsibilities
- Manage day‑to‑day office activities such as stationery, consumables, cleanliness, and basic facilities coordination.
- Maintain office filing systems, records, and documentation (physical and digital) in an organized, easily retrievable way.
- Answer and route phone calls, emails, and walk‑in enquiries, ensuring quick and qualified responses.
- Prepare and update internal reports required by management (daily/weekly/monthly MIS, attendance sheets, basic admin reports).
- Coordinate with other departments like accounts, logistics, and HR for routine administrative tasks.

Sales support and order processing
- Receive and process customer enquiries, quotations, and purchase orders in the ERP/CRM or Excel systems.
- Create and check sales documents such as quotations, proforma invoices, order confirmations, delivery notes,



and invoices, ensuring correct pricing and customer details.
- Track order status from order entry to dispatch, follow up with warehouse/logistics, and update customers on delivery dates or delays.
- Monitor stock availability and coordinate with stores or procurement when items are out of stock; suggest alternatives where possible.
- Assist the sales team by preparing presentations, basic sales reports, and maintaining sales trackers.

Customer service and coordination
- Act as a first point of contact for customers for routine queries, product information, and basic technical clarifications (if trained).
- Maintain and update customer master data and contact details in CRM or databases, ensuring accuracy.
- Follow up with customers on quotations, pending orders, payments (if included in role), and feedback after delivery.
- Record and route customer complaints to the right internal team and h

📌 Office/Sales Administrator (Coimbatore)
🏢 Zeta OZONE Inventions
📍 Coimbatore