Key Responsibilities

1. Business Development & Sales Growth
- Achieve monthly, quarterly, and annual sales targets.
- Develop and execute strategies to increase jewellery sales and revenue.
- Identify recent business opportunities and market expansion possibilities.
- Drive customer acquisition initiatives to increase footfall and conversions.
- Monitor market trends, competitor activities, and customer preferences.

2. Premium Customer Acquisition & Retention
- Acquire and develop relationships with High-Net-Worth Individuals (HNWIs) and premium customers.
- Generate maximum premium customer enrollments and repeat business.
- Organize customer engagement programs, VIP events, exhibitions, and loyalty initiatives.
- Ensure exceptional customer experience and personalized service.
- Build long-term relationships to increase customer lifetime value.

3. Recruitment & Team Management
- Recruit, onboard, and train Business Associate (BA) staff under assigned locations.
- Ensure adequate manpower availability as per business requirements.




- Conduct regular performance reviews and coaching sessions.
- Set sales KPIs and monitor team productivity.
- Develop succession plans and retain high-performing employees.

4. Team Leadership & Performance Monitoring
- Lead, motivate, and mentor BA staff to achieve sales objectives.
- Conduct daily sales reviews and performance tracking.
- Ensure adherence to company policies, grooming standards, and customer service protocols.
- Drive a high-performance culture across the team.

5. Customer Relationship Management
- Maintain and update premium customer databases.
- Follow up on leads, referrals, and customer inquiries.
- Handle escalations and ensure customer satisfaction.
- Strengthen brand loyalty through proactive relationship management.

6. Reporting & Compliance
- Prepare daily, weekly, and monthly sales and recruitment reports.
- Track conversion rates, premium customer acquisition, and team performance metrics.
- Ensure complia

📌 Walk-in || Business Development Manager (Kolar)
🏢 Manappuram Jewellers
📍 Kolar