About The Job
Accenture is hiring for the role of Application Tech Support
As An Application Tech Support Practitioner
- you will serve as the vital link between clients and our systems or applications.
- Your typical day will involve engaging with clients to understand their needs, providing timely support, and ensuring the seamless operation of our world-class systems.
- You will utilize your exceptional communication skills to address client issues effectively, leveraging your deep product knowledge to design appropriate resolutions and maintain high-quality service standards.
Roles & Responsibilities
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues in a timely manner.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Document client interactions and resolutions to improve future support processes.
Required Skills
- Solid Communication Skills Ability to clearly explain technical issues to both technical and non-technical users.
- Basic Troubleshooting & Problem-Solving Skills Able to identify root causes of technical issues and assist in resolution.
- Team Collaboration Comfortable working in teams and contributing to group discussions.
- Customer Service Orientation Patient, empathetic, and solution-focused when interacting with clients.
- Documentation Skills Able to log client issues, solutions, and best practices for knowledge sharing.
- Adaptability & Willingness to Learn Openness to learning new systems, tools, or processes as needed.
📌 Application Tech Support (Kolkata)
🏢 Jobgenix
📍 Kolkata
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