Greetings from Zensar Technologies, Pune
We are hiring for HR Generalist Shared Services (North America & LATAM)
Experience: 2–4 Years
Location: Pune
Regions Supported: US, Mexico, Canada, Colombia
Role Summary
The HR Generalist will manage end-to-end HR operations across the employee lifecycle, supporting North America and LATAM regions. The role requires strong process orientation, compliance adherence, stakeholder management, and the ability to work in a rapid-paced shared services environment.
Key Responsibilities
1. Onboarding & Pre-Joining
- Manage end-to-end onboarding activities including offer validation, documentation, and system onboarding (HRIS).
- Coordinate with Talent Acquisition, IT, Payroll, and vendors for seamless Day 1 readiness.
- Ensure compliance with country-specific onboarding requirements (I-9 for US, local labor compliance for Mexico, Colombia, Canada).
- Track onboarding SLAs and ensure a smooth employee experience.
2. Background Verification (BGV)
- Initiate and track background verification checks through vendors.
- Review BGV reports and highlight discrepancies or red flags.
- Coordinate with stakeholders on BGV exceptions and closure.
- Ensure compliance with regional data privacy regulations (GDPR/DPDP where applicable).
3. Employee Lifecycle Management
- Maintain employee records in HR systems (Oracle, Workday, etc.).
- Process employee changes: promotions, transfers, compensation updates, and personal data changes.
- Ensure data accuracy and timely updates aligned with payroll cycles.
4. Payroll & Benefits Coordination
- Collaborate with payroll teams to ensure accurate inputs (new joiners, exits, changes).
- Support benefits administration and employee queries related to insurance, leaves, etc.
- Validate payroll inputs to minimize errors and ensure compliance across regions.
5. HR Helpdesk & Employee Queries
- Act as the first point of contact for HR-related queries via ticketing systems.
- Ensure timely resolution of qu
📌 HR Generalist Shared Services (Pune)
🏢 Zensar
📍 Pune