Warehouse Operations
- Take complete ownership of end-to-end warehouse operations, including Receiving, Put-away, Storage, Picking, Packing, Dispatch, Returns, and Inventory Control.
- Ensure smooth and uninterrupted warehouse operations while achieving customer service levels.
- Spend a minimum of 70% of working time on the warehouse floor to monitor operations and support the team.
- Ensure all warehouse activities are carried out strictly as per SOPs, Work Instructions, and customer requirements.
- Monitor operations in real time and eliminate operational bottlenecks.
- Optimize warehouse layout and storage utilization to improve operational efficiency.
Inventory Management
- Maintain 100% inventory accuracy.
- Lead cycle counting, physical stock verification, and annual inventory audits.
- Perform root cause analysis for inventory discrepancies and implement corrective and preventive actions.
- Monitor inventory ageing, slow-moving stock, damaged inventory, and obsolete stock.
- Ensure FIFO/FEFO compliance.
Customer & Vendor Management
- Maintain robust customer relationships and ensure SLA compliance.
- Coordinate with transport vendors to ensure timely vehicle availability and dispatch.
- Resolve customer escalations and implement corrective actions.
- Review vendor performance and drive continuous service improvements.
Team Management
- Lead, mentor, and develop warehouse supervisors and operational staff.
- Plan manpower requirements and ensure adequate staffing for daily operations.
- Monitor workforce productivity and optimize resource utilization.
- Conduct performance reviews, coaching sessions, and employee development programs.
- Foster a culture of accountability, teamwork, and continuous improvement.
Safety & Compliance
- Ensure strict adherence to warehouse safety standards and statutory compliance.
- Enforce mandatory PPE usage and promote a zero-accident culture.
- Maintain excellent housekeeping through 5S implementat