Medinex Workforce is a fast-growing organization building skilled talent pipelines across data, technology, and healthcare-adjacent sectors. Our internship programs give students and early-career professionals genuine project exposure, practical learning, and mentorship from experienced industry professionals.
Role Overview
We're hiring an Email & Chat Process Intern to join our remote team. This role is a valuable fit for anyone who enjoys communication-focused work and wants practical experience handling customer queries through email and chat.
Key Responsibilities
- Respond to customer queries and requests via email and chat in a timely, professional manner
- Maintain accurate records of customer interactions and resolutions
- Escalate complex issues to the appropriate team when necessary
- Follow communication guidelines and quality standards for all interactions
- Help identify recurring issues and suggest process improvements
What We're Looking For
- Pursuing or recently completed a degree in any discipline
- Strong written communication skills in English
- Good typing speed and accuracy
- Ability to multitask and manage time effectively in a remote setup
- Personal laptop and reliable internet connection