- Job Title: Head of SRE (Site Reliability Engineering) & Application SupportLocation: ThaneReports to: Sr VP Delivery headDepartment: EngineeringType: Full-TimeJob Summary:We are seeking a seasoned leader for our SRE & Application Support division, overseeing the reliability, scalability, and efficient operation of our martech tools built on open-source frameworks
- This role will play a key part in maintaining the operational stability of our products on NetcoreCloud infrastructure, ensuring 24/7 availability, and driving incident management
- The ideal candidate will combine solid leadership abilities with a deep understanding of site reliability, automation, performance monitoring, and application support, delivering world-class service to our clients and partners
- Key Responsibilities:SRE Leadership & Strategy:- Lead the Site Reliability Engineering (SRE) team to design and implement robust systems ensuring uptime, scalability, and security
- - Develop and maintain strategies for high availability, disaster recovery, and capacity planning of all Martech tools




- - Advocate and apply the principles of automation to eliminate repetitive tasks and improve efficiency
- - Establish and refine Service Level Objectives (SLOs), and Service Level Agreements (SLAs) in collaboration with product and engineering teams
- Application Support:- Oversee and lead the Application Support Team responsible for maintaining the health and performance of customer-facing applications built on the NetcoreCloud platform
- - Develop processes and Debugging procedures to ensure quick resolution of technical issues, and serve as an escalation point for critical incidents
- - Ensure all incidents are triaged and handled efficiently, with proper root cause analysis and follow-up post-mortems for critical incidents
- - Manage the implementation of monitoring tools and log management systems to detect, alert, and respond to potential issues proactively
- Collaboration and Cross-Functional Lea

📌 Head - SRE & Production Support (Thane)
🏢 Netcore Cloud
📍 Thane