Job description
Attending the patients guiding the patients doing registrations coordinate with the relevant department and ensure the smooth flow of work.
Job Responsibilities:
Patient Relation
- Receive patient and patient attendants in a pleasing manner
- Answer Telephone calls.
- Talk at reasonable sound levels. (Do not shout or talk loudly)
- Answering all queries by patients/attendants politely.
- Listen the patient/attendant carefully
- Guide the patients in right way.
- Taking complete details while doing the New Registrations like Permanent address phone numbers fax numbers etc.,
- Co-ordinate with the OPD secretaries to fix up appointments with the Doctors.
- Guide the patient to get the investigations done properly i.e.to the Laboratory Radiology Cardiology and Endoscopy department etc.,
- Coordinate with the Consultants
- Co-ordinate with the Admission Counter and keep the update information from time to time.
- Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day




- Maintain interpersonal relations within the departments and other departments
- Maintain Positive relations with the patients
- Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people do the formalities.
- Maintain all relevant records i.e.log book appointment diaries Visiting Doctors register etc. properly.
- Maintain confidentiality about patients.
- Counsel the patients/attendants whenever it is necessary.
- Communicate to your HOD from time to time.
- Escorting VIP Patients.
- Coordinate with GM-Operations regarding any administrative related problems
- Preparing MIS report and submit to the GM-Operations
- Coordinate with service department for any Maintenance work Housekeeping work and FB work

Administrative
- Possess information related to Hospital procedures/protocol
- Preparing duty roasters for the department
- Managing Leaves and permissions
- Report all the incidence to the in charge
- Attend meetings a

📌 Junior Executive (Howrah)
🏢 Narayana Health (NH)
📍 Howrah