Job description
What You'll Do:
- Collaborate closely with business stakeholders within the Customer Success team to understand their needs and translate them into technical requirements for CSM applications.
- Design, develop, configure, and implement ServiceNow CSM applications, including Incident Management, Problem Management, Change Management, and Knowledge Management modules.
- Automate workflows and processes to improve efficiency and enhance the customer support experience.
- Develop and maintain custom functionalities within the CSM platform using ServiceNow scripting languages (JavaScript, GlideScript) and APIs.
- Integrate ServiceNow CSM with external systems to ensure seamless data flow and create a unified support experience.
- Write explicit and concise technical documentation for ongoing maintenance and knowledge