How will you make an impact
- Responsible for successful delivery of contact center performance improvement via the relevant NICE solutions, resulting in highly satisfied, referenceable customers
- Develop and maintain relationships with customers to ensure continued satisfaction
- Provide robust proven subject matter expertise to guide customers through recommendations and guidance on best practices within the product domains
- Facilitate Application Design Workshops followed by configuration, application usage testing and application best practices sessions.
- Collaborate with Business Consultant to align application design and usage with project success criteria and assist with development of recommendations and roadmap.
- Provide input into the project plan, deadlines, dependencies, and overlaying VRS activities




- Partner with other NICE team members to provide an excellent customer experience and internal collaboration to develop improved process recommendations
- Complete required project documentation on time, submit timecards according to policy, and track to annual objectives.
- Stay up to date with Industry standards and processes of WEM, CCaaS and Digital/AI and produce collateral, whitepapers etc. that help promote NICE Value Realization Services
- Provide support to perform financial analysis, benefits/impact analysis and create ROI models for the specific product domains
- Develop repeat business opportunities via successful delivery, credibility and thought leadership provided
- Identifying additional solution opportunities and providing information to

📌 Specialist Business Consultant (India)
🏢 NICE
📍 India