About The Role
- As an International Claims Associate, you will investigate reports of accidents/incidents that occur throughout the region in connection with the app. You will report to our APAC Claims Manager.
- As a member of a growing international claims team, you will also have a unique opportunity to gain exposure to claims handling protocols in Europe/Middle East, India/South Asia/ANZ and Latin America.
What You'll Do
- Manage an inventory of claims to evaluate covered losses and liability exposure.
- Investigate new claims by reviewing first reports of loss and supporting materials to determine the best initial contact; communicate with claimants, drivers, passengers, witnesses, etc.
- Advocate for claims on behalf of claimants to support white-glove customer service in tandem with quick resolution.
- Build internal reporting processes and procedures for auto-related and personal accident claims which will scale with Uber's growth.
- Develop, maintain and analyse appropriate metrics, governance and control mechanisms for specialized claims handling
- Constantly improve the claim process to keep up with Uber's expansion, new products, and current insurance policies.
Basic Qualifications
- Bachelor's Degree or equivalent.
- Fluent in oral and written English.
- Professional capability in other international languages is a plus and differentiator.
- 3+ years of General Insurance Claims handling experience is must.
- Effective written and verbal communication skills to provide
- information in a clear and concise manner and to communicate with a variety of individuals.
- Extremely detail-orientated, organised, and a self-starter
- Effective analytical skills to gather information, analyse facts and make recommendations.
- Willing to work remotely or from home occasionally on Weekends depending on business needs.
Preferred Qualifications
- Early and Effective Investigation: Experience in immediately gathering crucial evidence at the 'first notice of loss'.
- Proa