ORM: Executive / Senior Executive
Seniority Level: Entry Level (1-2 Years)
Job Function: Response and Reporting
Employment Type: Full Time
Position Summary
We are looking for you - dynamic, best-in-class talent - to join the Interactive Avenues as a Specialist. This role is responsible for being the voice of brand on social and perform tasks of engagement and customer support manager. The tasks include, but are not limited to, responding to the user queries/complaints, engage with the brand fans, monitoring & tagging the online conversations basis pre-identified criteria. This opportunity will provide a platform to partner with the world’s leading consumer brands.
Key Responsibility Areas
Involves tracking conversations around specific brands and managing social media escalations
Promptly respond to negative comments, feedback, redressing complaints within specified turn-around time thus making the user journey with the brand worthwhile.
Managing trackers, sending reminders and closing loop with the stakeholders
Categorizing conversations in the listening tool,
as required by the project(s)Maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action
Connect, converse and engage with the target audience on digital platforms across, on behalf of the brand
Skills
Solid written and verbal communication skills, ability to respond in grammatically correct English
Analytical bend of mind, especially Senior Executives
Good knowledge of basics of Social Media platforms
Strong work ethic-ability to work on multiple projects at once, sometimes under pressure and tight deadlines.
Desire to learn social media, direct response strategies & tactics, reporting & analytics.
Qualifications
Full time graduation from a good institution
Should be comfortable working in shifts
Experience in social media would be desirable
About Interactive Avenues
Interactive Avenues, part of Omnicom Media, is India’s largest full-se