Description
Join a high-performing Operations team where precision, pace, and strong controls drive exceptional customer outcomes across investment transfers and withdrawals.
As a Transfers Analyst within JPMorganChase International Consumer Bank Operations, you will execute day-to-day investment account transfer and withdrawal workflows with a sharp focus on accuracy, timeliness, and control discipline. You will perform critical verification, quality checks, and reconciliations while partnering with internal teams and vendors to resolve breaks quickly and keep customers informed through clear, audit-ready updates. You will also help simplify processes and reduce manual effort by identifying automation opportunities and supporting testing and implementation.
Job responsibilities :
- Process cash and asset transfers (inbound/outbound) and withdrawals within agreed service timelines.
- Complete verification steps, quality checks, and reconciliations to meet control and audit standards.
- Monitor work queues, prioritize high-risk/high-impact items, and maintain explicit,
timely status updates and escalations.
- Partner with internal teams and relevant vendors to investigate breaks, resolve issues, and deliver outcomes under time pressure.
- Improve workflows by simplifying steps, reducing handoffs, and enhancing turnaround time and straight-through processing.
- Document automation opportunities and support UAT/testing and controlled rollout of process changes.
- Follow applicable policies and data-handling standards while contributing to a culture of continuous learning and operational excellence.
Required qualifications, skills, and capabilities :
- 5+ years of experience in operations processing, service delivery, or workflow-based support in a controlled environment.
- Hands-on experience processing cash and asset transfers within financial services or investment operations using a transfer processing platform (e.g., Equisoft or similar).
- Intermediate to advanced