At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try current things, learn new skills and discover what you excel at—all from Day One.

Job Description
- The organization's risk management structure is designed to promote effective governance and risk management that is systematic, transparent, credible, timely, and verifiable through clear delineation and execution of key roles and responsibilities.
- Its goal is to assess and/or manage risks that may impact the company, including credit, financial, liquidity, market, operational, reputational, strategic, and other risks as appropriate.
- Under general supervision, the Business Risk Specialist is responsible for executing quality management (QM) call monitoring reviews across multiple operational departments, including Bankruptcy, Mortgage Collections,



Servicemember’s Civil Relief Act (SCRA), and Repossession.
- This role performs detailed evaluations of customer interactions to ensure accuracy, completeness, timeliness, adherence to procedures, and compliance with applicable regulatory requirements.
- The specialist operates within a production-based, metrics-driven environment, applying standardized testing methodologies to assess agent performance and identify operational and compliance risk.
- QM call monitoring evaluates call handling to ensure adherence to regulatory, state, and internal procedural requirements while maintaining overall call effectiveness and quality.
- Work atmosphere may include a high-volume, production-oriented environment focused on transactional testing that requires completion within defined service level agreements.

Basic Qualifications

- Bachelor's degree in business, finance, risk management, or related field, or

📌 Business Risk Specialist (Chennai)
🏢 U.S. Bank
📍 Chennai