Role / Job Summary: ServiceNow Integration Consultant
Location: Bangalore/Chennai
Years of Experience: 9 – 15 years
Desired Competencies (Technical/Behavioral Competency)
Must have
Proven experience as a ServiceNow Architect
• Expertise in ServiceNow scripting (Business Rules, Client Scripting, Flow Designer)
• Deep knowledge of ServiceNow modules (ITOM/ITAM/BCM/S2P/IRM/TPRM)
• Strong customer service and excellent verbal/written communication
• Hands-on experience in ServiceNow development & integrations
• ServiceNow certifications such as CAD, CSA, CIS(ITSM/Discovery/Event Management/IRM/TPRM)
• Experience in Agile/Scrum methodology, handling end-to-end project lifecycle
• Knowledge of integrations with enterprise monitoring tools
• Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls
Valuable to have
Strong experience in Flow Designer, Workflows,
and Service Catalog development
• Experience with integrations using REST/SOAP APIs, MID Server, and data imports
• Familiarity with ServiceNow upgrade planning, regression testing, and best-practice config
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Role descriptions / Expectations from the Role
1
Excellent interpersonal and communication skills, both written and verbal
2
Administration and Optimization
3
Ability to work with a wide range of people with different skills and needs
4
Troubleshooting and Support
5
Following ITIL process, handling service management and Ticketing tools.
Architect, implement, and manage Microsoft Intune solutions
Administration and Optimization
Collaboration and Consultation
Troubleshooting and Support
Innovation and Strategy