At Navan, our mission is to power the in-person connections that move people,
ideas and businesses forward. We help our travelers focus on being there, not
getting there and our Global Operations and Service team is central to this
mission

As a member of our quickly growing Global Operations and Service team, you will
be responsible for directly supporting our users’ travel needs. As owners of
customer satisfaction, your role is to solve issues, communicate effectively,
and collaborate with internal teams to remove any barriers for the traveler -
all while providing a best-in-class customer experience. As the front line of
our business, you will have a unique opportunity to provide regular feedback to
our product, design and engineering teams as they work towards continually
improving our customer facing and internal platforms. This is an exciting role
where you will have a direct impact on our day to day operations, traveler
experience and product development

What You’ll Do:

* Assist our travellers with best-in-class travel support through multiple
contact channels: chat,



call and email.
* Maintain extensive supplier, destination and system knowledge.
* Make quick and accurate analyses of customer needs, persona and level of
urgency.
* Provide accurate information for hotel, flight, car and rail bookings, as
required
* Support users with self-service of the Navan platform and app where possible.
* Respond to customers within SLA expectations and requirements.
* Follow company and customer travel and expense procedures and policies in
addition to global compliance procedures.
* Provide regular feedback to stakeholders on the progress of goals and
performance of key operating processes.
* Participate in team meetings to stay up to date with recent product launches,
supplier updates, and industry changes.
* Build upon your travel industry knowledge to continue to set the standard for
best-in-class travel support.
* Adhere to attendance policy and complete all assigned

📌 Business Travel Consultant II (India)
🏢 Navan
📍 India