Company Description

Join us at Accor, where life pulses with passion

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring setting and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as solid recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting,



memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

Telephone Operations Management

Lead and manage the Telephone Operators department to ensure smooth and professional communication services across the hotel.
Ensure all incoming and outgoing calls are handled as per Sofitel luxury standards and within defined response timelines.
Monitor call quality, etiquette, and accuracy of information provided by the team.
Ensure wake-up calls, message handling, guest requests, and emergency communication procedures are executed accurately.
Maintain updated knowledge of hotel services, promotions, VIP movements, events, and operational updates.
Coordinate emergency communication procedures during incidents, system downtime, or crisis situations.
Ensure all communication systems and telephony equipme

📌 Guest Services (Mumbai)
🏢 SOFITEL
📍 Mumbai