Associate Cloud Specialist
Location: India Work Arrangement: Remote
About the Role
The Associate Cloud Specialist is primarily responsible for responding to and resolving monitoring alerts, handling requests from customers, partners, and the company's services team, and supporting incident response, Disaster Recovery failover testing, and scheduled maintenance windows within the cloud environment. This role operates with direct assistance and oversight from team members, offering a solid foundation for building expertise in cloud operations and hosted solution support.
Your Role Responsibilities? Here's What You'll Do.
- Respond to basic inbound phone calls, tickets, and emails from internal and external resources requesting assistance with cloud hosted solutions, developing a basic understanding of case and ticket workflows with direct oversight from team members.
- Interact with customers, partners, and internal resources to understand needs as they relate to ticket requests, ensuring clear and professional communication with direct oversight from team members.
- Respond to alerts from internal monitoring tools and take timely corrective action to resolve issues, with direct oversight for applying best practices.
- Assist with supporting cloud infrastructure, networking, and hosting tools to ensure high availability of customer solutions.
- Troubleshoot and resolve basic cloud issues utilizing the company's systems, utilities, and support processes with direct oversight from team members, learning best practices for effective problem resolution.
- Contribute to internal documentation that fully reflects all activity related to issue resolution and the maintenance of hosted systems, with oversight and guidance from team members.
Role Essentials
- Associate's degree or equivalent experience, with a foundational understanding of cloud hosting environments and support processes.
- Experience in Incident Management.
- Knowledge of systems administration pri