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Develop and execute strategic account plans with clear goals, growth objectives, and success metrics.
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Lead quarterly business reviews with senior stakeholders to evaluate performance and identify new opportunities.
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Collaborate cross-functionally to ensure seamless delivery and alignment with client priorities.
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Forecast and track key account metrics, including revenue, retention, and satisfaction.
Relationship Building:
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Build deep, trusted partnerships with senior stakeholders across top accounts.
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Proactively engage to understand evolving business needs and strategic priorities.
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Strengthen credibility through insight-driven recommendations and consistent follow-through.
Revenue Generation:
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Identify and execute upselling and cross-selling opportunities to drive account expansion.
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Lead contract negotiations to maximize revenue, profitability, and long-term value.
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Partner with leadership to shape commercial strategy and account growth plans.
Customer Success:
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Guide clients through their journey from activation to adoption, growth, and advocacy.
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Monitor account health and address risks proactively.
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Collaborate with internal teams to deliver a world-class customer experience and champion client needs internally.
Market Intelligence:
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Stay informed on industry trends, competitor movements, and customer insights.
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Leverage market data to refine account strategies and uncover growth opportunities.
Ideal Candidate
- Solid Key Account Management / Customer Success Profiles
- Mandatory (Experience) – Must have 2+ years of hands-on experience in Key Account Management / Customer Success, with atleast 2+ years in managing complex, high-value client relationships and delivering measurable growth/retention targets.
- Mandatory (Tech skill 1) – Must have strong commercial acumen, negotiation, and strategic problem-solving, with a clearly analytical, data-driven approach to m