To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success
Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.

What We Do
Our Success Guide team delivers scaled, time-bound, topic-based engagements that help customers unlock value quickly and efficiently. Through structured programs and targeted touch points,



we guide customers through key milestones — from onboarding and feature adoption to advanced use cases — ensuring they gain measurable business value from Slack at every stage. Our Success Guides are experts at meeting customers where they are, delivering the right content and guidance at the right time, at scale.
What you will be doing
- The Senior Manager, Success Guides will be responsible for leading a team of Success Guides to serve a broad portfolio of customers, ensuring they successfully onboard, adopt, and derive ongoing business value from Slack.
- Focused on your region, you'll develop the strategy and tactics to effectively leverage your team and shared Customer Success capabilities to deliver best-in-class outcomes for customers across segments.
- As a member of our Customer Success leadership team, you will advocate for your customers by driving alignment across Sales, Customer Success, Services, Renewals, Product Management, Marketing, and Business

📌 Senior Manager, Success Guide (Bengaluru)
🏢 salesforce
📍 Bengaluru