Job Purpose
•To ensure better controllership and DMScollection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition•To ensure the processes and policies are adhered to in the fieldCulture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomesDuties and Responsibilities
PRINCIPAL ACCOUNTABILITIES(Accountabilities associated with the job)•Managing area level allocations, portfolio, resolutions, revenue & capacity matrix•Tracks daily movement of numbers in accordance with DRR and meeting the area level target •Monitors target vs achievement,
reviews with the RO's regular intervals •Conducts regular discussions with RO's on field affairs and guiding them for the priorities and using the collection tools as per the requirements•Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically •Training the DCAs - partner field force /FOS on product and field management to address the continuous volume management•Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executive’s deployment and productivity •Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities – brokers or documentation for Identifying fraud, initiates legal action through RCU•Coordinates with inter departments issues and get the solutions within TAT•Plan, monitor and encourage the vendor performance by using motivational non-monetary tools •Evaluate team’s weakness and strength and translates the performance to an aspirational level•Conducts monthly reviews of collection performanceRequired Qualifications and Experience
Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays