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Job Category
Software Engineering
Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Role Description
Join the team responsible for innovating, automating, and operating Salesforce's massive-scale voice infrastructure. We are part of the Service Cloud organization, a agile global team delivering and supporting innovative,



proactive multi-channel service for Salesforce customers, including Voice.
In this role, you will bring hands-on software engineering skills together with deep voice/telco infrastructure experience to build the automation, tooling, CI/CD pipelines, and observability systems that let a large-scale voice platform (PSTN, SIP, VoIP, SBCs) run reliably at 4+ 9s availability. You will design and code solutions — not just operate them — partnering closely with Voice Ops, SRE, and carrier/vendor teams.
Required Skills
- A related technical degree required.
- 5-8 years of combined software engineering + large-scale voice/telco infrastructure experience, including in Public Clouds.
- Strong hands-on software development background: designing, coding, testing, and owning production services/tools end-to-end (Python, Go, or Java).
- Hands-on experience building CI/CD pipelines and deployment automation for infrastructure and servi

📌 Software Engineering SMTS (Bengaluru)
🏢 salesforce
📍 Bengaluru