Collection Activity
- Achieve assigned collection target through CREs assigned to them
- Achieve assigned target on KPA parameters
Customer Relationship
- Maintain constant touch with specific customer groups who are difficult to reach through CREs
- Visit and meet customers
Managing Team
- Manage the team of CREs
- Should align individual work and performance with the broader team to achieve mutual outcomes
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Makes sure self and team adheres to the team's expectations and guidelines, fulfils teams responsibilities and should demonstrate personal commitment to the team.
Document Management
- Ensure all collection documents are submitted correctly and on time
Audit Compliance
- Ensure strict audit compliance as per company norms for self and team
Managing Branch
- Ensure smooth functioning of branch collection without any issues
- Manage the repossession activity of the branch