Description
As part of Servicing, Capabilities & Innovation organization, the Global Disputes Management (aka GDM) is an established platform for servicing Disputes, Fraud & Banking case types. This is a critical leadership role that includes business oversight, project delivery of initiatives currently in development, as well as providing support in identifying current servicing capabilities required to keep American Express a world leader in superior customer care.

Responsibilities
The primary responsibility for this GDM Product Owner role will be leading strategic projects across Disputes applications globally, with a focus on the technology and features that innovate American Express’s customer servicing functions. This role will report to the Product Manager for Case Management and will partner with other Product owners and team members in multiple sites - US, India & Canada. Key relationships will be with Disputes, Fraud & Banking Front office & Back office GBI, ETS Technical Project managers and developers, Fraud Risk and Strategy etc.




The team’s mission is to provide extraordinary customer care and satisfaction through improved infrastructure and capabilities, via three key activities:
• Programe & Project Delivery - focusing on the key ideas that offer the biggest value for the customer experience, for World Service and ultimately for Amex. Key outcome is to establish business project plans to support the flawless delivery of initiatives, by partnering with the Technology and Disputes, Fraud & Banking organizations on project delivery and architectural approach.
• Uphold Compliance & Market regulations - proactively identifying opportunities to achieve transformation of both customer experience and shareholder outcomes.
• Business Architecture - Support and working with the business architect in defining tangible steps to create complex capabilities. The key outcome is a tactical roadmap which describes the investment strategy and implementation plan for a maj

📌 Associate-Digital Product Management (Gurugram)
🏢 American Express
📍 Gurugram